سياسة الاسترجاع و الضمان

Return and Warranty Policy Return and Replacement Policy Return is allowed for all products within 3 days from the date of receipt, without the need to mention a reason, provided that the product is in its original condition and unused. Return shipping is at the customer's expense to the store address. After receiving the product and verifying its safety, the product value will be immediately refunded to the customer, excluding the shipping cost. In case of a manufacturing defect, the store bears all costs: Return shipping Reshipping Product replacement or full refund Open or used products can only be returned if a manufacturing defect is proven. ---- Service Quality and Our Commitments Rajaa Os / rajaaawosmw.com commits to the following: Follow up on the order status until it is received by the customer. Provide immediate support via WhatsApp for any issues related to shipping or returns. Offer fair and transparent solutions that preserve the rights of both parties. Guarantee a high-quality and comfortable shopping experience that reflects the value of the brand.